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©2018 by Urban Glitz. All Rights Reserved

FAQs

What is your return policy?

**NO REFUNDS - EXCHANGE/STORE CREDIT ONLY WITHIN 7 DAYS! 

RETURNS FOR STORE CREDIT MUST MEET THESE REQUIREMENTS:
1. Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale. 
2. Merchandise must have all tags, including any hangtags attached.
Any merchandise marked "Final Sale" cannot be returned

***Non-returnable merchandise include: sale products, formal dresses, bodysuits and accessories.

3. We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances and smoke.

4. Customer is responsible for shipping fees to send the order back.

5. Shipping fees are non refundable.

6.We carefully inspects all items before shipping; therefore, damaged merchandise is unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.

**Please include your original packing slip so we know who you are. If you've misplaced your packing slip no worries, you may enclose a note with your full name and/or order number and indicate if you'd like to exchange an item for a different size, color, item or just receive a merchandise credit. If an exchange  is not indicated or the size you're requesting for the exchange is unavailable a merchandise credit will be issued in the form of a gift card sent via email. 
 

                                          ******We are not responsible for catastrophic weather conditions*********
 
RETURN PROCESSING TIME
Upon receipt of your package, your return for a store credit will be processed within 3-4 business days. You will be notified via email once your return has been processed.

What are the payment options?

We accept the following payment cards: Visa, Visa Debit, Solo, Maestro and Electron. We also accept PayPal payments.

PROCESSING TIME : "When will my order ship?"

All orders are processed, verified, and shipped within 1-3 business days or sooner.
We are not responsible for orders lost in the mail, incorrectly addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email. 

HOW LONG IS SHIPPING?

HOW LONG IS SHIPPING?
All orders are processed, verified, and shipped within 1-2 business days.
Once your order has been shipped, the estimated time of arrival is:
US Orders:
1. USPS standard shipping  3-5 business days.
2. Priority 2-3 business days

3. USPS Express mail (Guaranteed in 2 business days, 1 business day in most cases). 

International Orders:
1. USPS Priority international mail (7-14 business days)